Frequently Asked Questions
Everything you need to know about shopping with Outcast.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What is your return policy?
We offer a 30-day return policy on all eligible items. Products must be in their original condition with tags attached to qualify for a full refund.
Do you offer international shipping?
Yes, Outcast ships to over 50 countries worldwide. Shipping costs and delivery times vary based on your location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our customer support team.
Are your products covered by a warranty?
Most of our hardware and lifestyle goods come with a 12-month manufacturer warranty against defects. Please check the specific product page for individual warranty details.